Kristen Nolan says the word pitch should not exist in podcast guesting. That one belief shapes everything else she teaches.
As a Podcast Guest Strategist at Interview Valet, Kristen helps business leaders and executives step onto other people's podcasts the right way. She reframes it entirely, treating every guest appearance as an introduction and the beginning of a relationship rather than a sales pitch.
In this conversation, we get into what that actually looks like in practice, from the first conversation with a host to the months after an episode goes live.
One idea that was interesting is what Kristen calls borrowed trust. When a host invites you onto their show, you are stepping into a relationship they have already built with their audience. You do not have to prove yourself from scratch. You just have to honor the trust that has already been extended to you. Kristen also shared her own metaphor for guesting; being invited into someone's home, which shifts the entire experience away from performance and toward genuine hospitality.
We also talked about why so many guests’ default to reciting their resume when a host asks them to introduce themselves, and why that approach usually falls flat. Kristen coaches her clients to lead with the problem they solve for the audience instead, which turns a guest appearance into something the listener actually wants to keep hearing.
Key Takeaways
- Borrowed trust means you do not need to earn your audience from zero. The host already vetted you. Your job is to nurture what they extended.
- The best guest appearances feel like two people talking in a coffee shop, not a rehearsed pitch.
- What you do after the interview, the follow-up, the promotion, the small gestures, often matters more than the interview itself.
- Choosing the right podcast is about brand alignment first, reach second.
- Showing up with curiosity about the host's audience changes the entire tone of a conversation.
Connect with Kristen Nolan
Interview Valet: interviewvalet.com
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Hi everyone, and welcome to this week's episode
Janice Porter:of Relationships Rule. Podcast guesting gets treated like a
Janice Porter:checkbox a lot of the time. Show up, hit record, hope for the
Janice Porter:best. Well, my guest today, Kristen Nolan, sees it
Janice Porter:differently as a podcast guest strategist at Interview Valet,
Janice Porter:she helps business leaders and C-suite executives turn guest
Janice Porter:appearances into real relationships-the kind that open
Janice Porter:doors long after the interview ends. Today, we're talking about
Janice Porter:what it actually takes to build trust with a host, connect with
Janice Porter:an audience, and make podcast guesting a relationship strategy
Janice Porter:instead of a one-time visibility play. I love that, and thank
Janice Porter:you, and welcome to the show, Kristen.
Kristen Nolan:Awesome, thank you so much, Janice, for having
Kristen Nolan:me.
Janice Porter:You're welcome. I mean, I think it's important to
Janice Porter:say upfront that, as is visible for those on YouTube to remind
Janice Porter:us that Kristen works for Interview Valet, and I think I
Janice Porter:have to say that Interview Valet actually I'm going to do the
Janice Porter:plug because they are the most professional podcast guesting
Janice Porter:company that I've ever worked with, and and the standards are
Janice Porter:high. And I, if I get a guest that comes to me that's been
Janice Porter:pitched to me by Interview Valet, I always look at them,
Janice Porter:and I always know that they'll be high quality. So it's kind of
Janice Porter:you know, what is what does you can tell us a little bit about
Janice Porter:your path to becoming a podcast guest strategist? What drew you
Janice Porter:to this work? And but what does this role look like? Do you
Janice Porter:coach the guests? Give me a little bit.
Kristen Nolan:Yeah, absolutely. So thank you so much for the
Kristen Nolan:kind words about Interview Valet. We like to do things a
Kristen Nolan:little differently than everyone else. So for us, pitch is like a
Kristen Nolan:four-letter word, right? We don't want to pitch a guest; we
Kristen Nolan:want to pitch a ball. So we talk about it from the stance of an
Kristen Nolan:introduction. So when we are introducing people to you, we
Kristen Nolan:are not looking at it as I'm pitching you someone to be on
Kristen Nolan:your podcast. We are introducing you and opening a door for both
Kristen Nolan:you as the host and the guest to have that relationship. So
Kristen Nolan:that's really the one the one thing that I I like to emphasize
Kristen Nolan:is that you know we we want to go beyond the transactional and
Kristen Nolan:really into the into the relationship piece of it because
Kristen Nolan:if you're thinking about it, a lot of the guests right they're
Kristen Nolan:gonna they're gonna know people that could be potential clients
Kristen Nolan:or potential centers of influence that could also become
Kristen Nolan:referral partners. So if you're looking at it from a lens of I'm
Kristen Nolan:just gonna show up, record, and kind of hope for the best,
Kristen Nolan:that's a very transactional way to look at it. Whereas I am
Kristen Nolan:consistently coaching my clients, you don't show up to
Kristen Nolan:sell something. You show up to provide value, and I like to
Kristen Nolan:look at it as being invited into someone's home. So if I'm
Kristen Nolan:invited into your home, I'm going to come in and I'm going
Kristen Nolan:to, you know, I'm going to be gracious as a guest. I'm going
Kristen Nolan:to show up maybe with a gift. I'm as a podcast guest. I'm
Kristen Nolan:going to show up being prepared. So it goes well beyond just that
Kristen Nolan:kind of transactional mentality, and I'm coaching guests so that
Kristen Nolan:when they show up, they provide value, and their mindset is of
Kristen Nolan:I'm providing value. I'm not selling or pushing my product or
Kristen Nolan:service.
Janice Porter:And and I think that and by the way, when I use
Janice Porter:the word pitch, I I because I get so many pitches every day.
Janice Porter:I'm able to to to what's the word where you sift through
Janice Porter:things and and find the
Kristen Nolan:differentiate. Yeah,
Janice Porter:differentiate between the good ones and not
Janice Porter:thank you. You and so when I get a good one, and I'm going to
Janice Porter:share something with you. Just happened the other day, because
Janice Porter:sometimes I think, am I being snowed, or am I flattered by
Janice Porter:this compliment, or should I just ignore it? So I got a email
Janice Porter:the other day from a guy who right away had a in the email,
Janice Porter:it had a screenshot of a review that he did for my podcast. So
Janice Porter:I'm flattered, right? Because he did that, and then he went in to
Janice Porter:talk on to talk about how he loved this episode, blah blah
Janice Porter:blah, and so much so that he did a review for it, and then showed
Janice Porter:me that. And he actually is a good fit for my podcast because
Janice Porter:he's all about relationship building and introverts and
Janice Porter:stuff like that. But I was fascinated by the the email
Janice Porter:first of all. But that's what sometimes gets me because you
Janice Porter:get so much junk of people who it's you know it's not real,
Janice Porter:like it's not thought out. By that is what I mean by that, and
Janice Porter:in this case, maybe he's done that. Maybe that's his strategy,
Janice Porter:but it worked because I will have a conversation with him and
Janice Porter:see if you know. Because I always do that before I actually
Janice Porter:have them on my show. So back to my notes, but I just thought,
Janice Porter:you know, am I am I easily fooled?
Kristen Nolan:I don't think so. I think that in this day of AI,
Kristen Nolan:people can go in and they can craft something so compelling
Kristen Nolan:that feels so personalized to you. Right? You you you will
Kristen Nolan:sometimes see that someone is so polished and perfect via email,
Kristen Nolan:and then you meet them on the pre-call, and you're like,
Kristen Nolan:things don't line up, and I think a lot of times that's
Kristen Nolan:where things go a little bit awry, right? I think when
Kristen Nolan:someone shows up on a podcast, they show you as the host, they
Kristen Nolan:show the audience who they really are, what they believe
Kristen Nolan:in. So that's why it's such a great opportunity to really
Kristen Nolan:highlight who you are, what you believe in and what you bring to
Kristen Nolan:the table. I often tell my clients, you know, in the
Kristen Nolan:beginning of a podcast, a host will sometimes say, you know,
Kristen Nolan:tell us about yourself. How did you get to where you are today?
Kristen Nolan:And I can't tell you how many podcasts I've listened to where
Kristen Nolan:people recite their resume. I did this in middle school. I
Kristen Nolan:went here, and you're like, geez, I don't need to know
Kristen Nolan:everything they've ever done in their lives. Yeah. And so what
Kristen Nolan:happens is, is that feels like it's very much about the guest.
Kristen Nolan:Whereas when I'm coaching my clients, I'm like, we don't do
Kristen Nolan:that. You show up where you bring a problem that that
Kristen Nolan:audience feels a pain point. You share how you solve that
Kristen Nolan:problem, and so then the the audience is like, this person is
Kristen Nolan:providing me value. I want to continue listening. They're not
Kristen Nolan:going to turn you off. They're going to turn you up because
Kristen Nolan:they want to learn more.
Janice Porter:Yeah, I had that as one of my questions. It's
Janice Porter:perfect that you answered that. And where the guest can dread
Janice Porter:that question, but they also-I mean, I don't usually ask it. I
Janice Porter:really don't. I try to weave it into the conversation, give me a
Janice Porter:little background here and there, and so on as we go. But
Janice Porter:but I wondered, you know, how you do coach you? Because I
Janice Porter:actually I had a friend who said I got on this girl's podcast.
Janice Porter:You should listen to it. And when I went to it, the first
Janice Porter:like 510 five to seven minutes was her telling her background,
Janice Porter:and it's like too much, you know. I didn't want to tell her
Janice Porter:that, so yeah, you've got to keep it quick because it's it's
Janice Porter:not really about. It's kind of like when I do LinkedIn profile
Janice Porter:optimization with my clients. The about section is one of the
Janice Porter:most important pieces, but it's not really about you. It's about
Janice Porter:who you help and how you serve them. And really, that's what we
Janice Porter:want to know on the podcast. We don't really care about your job
Janice Porter:from the day one, you know. But but it's interesting how people
Janice Porter:think that there's a mic in front of them, so they'll just
Janice Porter:go, and they don't know when to stop. So,
Kristen Nolan:oh yeah, I mean, we one of the things that we do
Kristen Nolan:is for the first couple of interviews for a new client,
Kristen Nolan:we'll put together an interview analysis. Right, once they have
Kristen Nolan:been a guest on the podcast, we'll let them know. You know,
Kristen Nolan:how much how much of the share of speaking did you have? Is it
Kristen Nolan:we want it to be close to 5050? So it's it's very much a
Kristen Nolan:conversation. It's not them sort of reciting all the things that
Kristen Nolan:they've done and and making it about them. It's it's a casual
Kristen Nolan:conversation. And I often say this: the best podcasts I listen
Kristen Nolan:to are the ones where it almost feels like you're sitting next
Kristen Nolan:to two people in a coffee shop having a conversation, and
Kristen Nolan:you're able to learn something from that. And so, to me, that's
Kristen Nolan:really where the sweet spot is-is that you're able to just
Kristen Nolan:have a casual conversation.
Janice Porter:So, I'm kind of part of me is thinking as we're
Janice Porter:talking. Oh, is is Kristen like evaluating this conversation
Janice Porter:we're having, or did she know that it would be what what she
Janice Porter:could, you know, because you you reached out to me. Although I
Janice Porter:loved what I've seen of you and your personality, and then we
Janice Porter:had a nice conversation, and I knew that it wouldn't be it
Janice Porter:would be easy to have this conversation with you, but you
Janice Porter:must have thought that too, or you might not have pursued it,
Janice Porter:right?
Kristen Nolan:Yeah, absolutely. You know, I always I like to
Kristen Nolan:listen to a podcast. I like to understand, you know, what is
Kristen Nolan:your personality. I I often tell my clients in in the very
Kristen Nolan:beginning of their campaigns, you know, I'm not just putting
Kristen Nolan:them on a podcast to have a good conversation. I want it to be a
Kristen Nolan:connection that can continue well well beyond the recording,
Kristen Nolan:and so when I'm doing that, I'm looking at you know is the host
Kristen Nolan:personality one that's going to jive with you know my client. So
Kristen Nolan:you know on so many different levels, I think you know I
Kristen Nolan:listened to the podcast episode and I was like I love Janice's
Kristen Nolan:you know personality. I. Love the questions questions that she
Kristen Nolan:asks. Are my values aligned with yours? I believe that, and one
Kristen Nolan:of our core values at Interview Valet is that relationships are
Kristen Nolan:the ultimate currency. So for me, it's like it was a very
Kristen Nolan:natural fit for the conversation. Where, as I showed
Kristen Nolan:up today, I'm not nervous. I I'm looking at it like I'm showing
Kristen Nolan:up to have a conversation with a friend, and we're just catching
Kristen Nolan:up and and having a conversation.
Janice Porter:That's that's perfect because that's exactly
Janice Porter:the way I want my guests to feel comfortable, right? So yeah,
Janice Porter:just like we're would be so fun if if I was able to do it like
Janice Porter:you know Katie Couric or or what's her name on what's her
Janice Porter:name? Alex Cooper. Where they can sit in a big chairs opposite
Janice Porter:each other and have the mics and be there in the same room. I
Janice Porter:love that, but it
Unknown:just
Janice Porter:isn't isn't the way. But you talk about borrowed
Janice Porter:trust, and we may have covered some of this. But when a guest
Janice Porter:steps into someone else's podcast, what do you mean by
Janice Porter:that? What do you tell them about that? Is that you setting
Janice Porter:the scene for them?
Kristen Nolan:Yeah, yeah. I think you know, like we talked a
Kristen Nolan:little bit about how you don't show up and recite your resume.
Kristen Nolan:We we believe that you don't have to do that, right? Because
Kristen Nolan:the host has vetted you. The host understands and said, you
Kristen Nolan:know what? I like what you have to say. You bring value to my
Kristen Nolan:audience. I'm going to have you on. So that's really where the
Kristen Nolan:borrowed trust comes in, because you automatically have that
Kristen Nolan:trust from the audience, and it's your responsibility to
Kristen Nolan:nurture that and to be the guest that shows up and provides that
Kristen Nolan:value. So the the idea of borrowed trust is really, you
Kristen Nolan:know, you don't have to talk about all the things that you've
Kristen Nolan:done. You don't have to establish that baseline of why
Kristen Nolan:people should listen to you. You already have it because the host
Kristen Nolan:has a dedicated audience, and you've been pre vetted to show
Kristen Nolan:up. So having that mindset of like, I don't have to prove
Kristen Nolan:myself or my background or anything like that, that can be
Kristen Nolan:really helpful.
Janice Porter:Do you do you coach your clients to do their
Janice Porter:homework on the host?
Kristen Nolan:Yes, and I also put together something that I
Kristen Nolan:call a podcast prep document. So in that document, it's going to
Kristen Nolan:give a background on the host, a background on the audience. This
Kristen Nolan:is their particular target audience. Here are some
Kristen Nolan:insights. Here are some suggestions around, you know,
Kristen Nolan:maybe how to connect with that audience, how to answer that
Kristen Nolan:first foundational question. So it's we have our brief sheet
Kristen Nolan:that we utilize internally, but I have taken it a step further
Kristen Nolan:to give them even more background because you know we
Kristen Nolan:want we want someone to show up and fully understand the
Kristen Nolan:audience that they're talking to, so that they're able to
Kristen Nolan:really connect in a way that's meaningful to them, and they're
Kristen Nolan:able to provide as much.
Janice Porter:Sorry,
Kristen Nolan:it's okay. It
Janice Porter:happens. I forgot.
Kristen Nolan:Nope, I was doing the same thing as I was getting
Kristen Nolan:on. So
Janice Porter:it's all right. It's all good. I don't mind
Janice Porter:those things happening. I've had one time many, several years
Janice Porter:ago, when I'm talking on my podcast, and my little
Janice Porter:granddaughter walked into the office room, and she's she was
Janice Porter:maybe three or yeah three or four, and I just I loved it so
Janice Porter:much. It was so cute.
Kristen Nolan:Yep. Well, it's it's and it's authentic, right?
Kristen Nolan:It's an authentic thing. Like we have. Everybody knows we have
Kristen Nolan:people around us, and it makes you a real person. It lets
Kristen Nolan:people know that it's not AI and it's not exactly mistake. It's
Kristen Nolan:it's real. Yeah,
Janice Porter:exactly. Okay, you said that the best outcomes
Janice Porter:from podcast guesting often happen after the interview is
Janice Porter:over. What does that follow through look like?
Kristen Nolan:Yeah. So when you show up as a guest, and I will
Kristen Nolan:see people show up as a guest, and then they, you know, stop
Kristen Nolan:hitting record and they go off. They wait for the podcast to go
Kristen Nolan:live, and they're like, "Okay, where's every where's everyone?
Kristen Nolan:And I believe that that's where it just starts, right? You have
Kristen Nolan:so much content and visibility that you can take from that one
Kristen Nolan:podcast, and you can you can nurture that relationship,
Kristen Nolan:right? I you know I we take at Interview Valley we take the
Kristen Nolan:short clips and we post them on our social media channels so
Kristen Nolan:that we can further that relationship. I will sometimes
Kristen Nolan:take a screenshot and I will like during a recording I will
Kristen Nolan:obviously ask the host, hey, is it okay if I take a screenshot,
Kristen Nolan:and I'll share it on my LinkedIn and say, hey, I had an amazing
Kristen Nolan:conversation with Janice today. We recorded a great podcast and
Kristen Nolan:we discussed this, this, and this. I can't wait to share it
Kristen Nolan:with you. So that just shows that I'm excited about the
Kristen Nolan:podcast and I want to have a reciprocal relationship, right?
Kristen Nolan:I don't want it to be where I show up and I'm transactional. I
Kristen Nolan:want to continue our conversation. If I have people
Kristen Nolan:that I'm like, you know what, they could they would be perfect
Kristen Nolan:for Janice's, you know, to be a client of Janice's. Or we were
Kristen Nolan:talking before, and I said, hey, I have this host, which I will
Kristen Nolan:introduce you to after this, where you know we can. Those
Kristen Nolan:introductions with people that can ultimately change someone's
Kristen Nolan:life, and so that's what I think it's really about. It's not just
Kristen Nolan:it's not the recording itself. It's so many other things that I
Kristen Nolan:don't believe that people take you know take into
Kristen Nolan:consideration. It's not just showing up and sounding great.
Kristen Nolan:It's all the things that you do after. Are you nurturing that
Kristen Nolan:relationship? I got kudos to Janice because I got an amazing
Kristen Nolan:card from her after our initial call. You know, it's the little
Kristen Nolan:things that people don't have stopped doing, right? It's the
Kristen Nolan:handwritten notes. It's the you know connecting on LinkedIn and
Kristen Nolan:liking their posts and engaging with them. It's just having that
Kristen Nolan:mindset of I'm building a relationship, and I'm not just
Kristen Nolan:being transactional.
Janice Porter:Okay, so thank you for mentioning the card
Janice Porter:because I was actually going to ask you a question, not about me
Janice Porter:sending a card, but about like I have my own you know way of
Janice Porter:thanking people for being great guests, and and part of that is
Janice Porter:to send them a thank you card for being on my podcast, but it
Janice Porter:reminded me, and I don't know. Tell me if I'm wrong, but it
Janice Porter:reminded me of this story that that happened to me when I last
Janice Porter:bought a new car, and I was pretty excited about my car. And
Janice Porter:I got in the driver's seat and I had the sales guy take a picture
Janice Porter:of me in the new car, and I put that picture on a card, and I
Janice Porter:sent it to him and said, "Thanks for you know looking after me so
Janice Porter:well. But I'm the one that bought the car. I was the
Janice Porter:customer. He should have sent me a card. And I kind of sometimes
Janice Porter:think guests come on my show and they disappear. And even when I
Janice Porter:send all the assets when the the episode goes live, I hear
Janice Porter:nothing. That just gets right to my heart. I take it personally.
Janice Porter:Probably shouldn't, but I I find that rude. And I tell me your
Janice Porter:thoughts on that.
Kristen Nolan:Yeah, I I have this conversation with clients
Kristen Nolan:often. I will tell you, I I had a client, and I he was an
Kristen Nolan:executive coach, and I you know there are a lot of coaches out
Kristen Nolan:there, and one of the things that he did as a guest is at the
Kristen Nolan:end of every interview, based upon the conversation, he would
Kristen Nolan:send the host a book like focused on leadership that was
Kristen Nolan:customized to them with a handwritten note. I had another
Kristen Nolan:client. He is in the gold and silver industry, and so he would
Kristen Nolan:send a little gold coin with a handwritten note. So, I really
Kristen Nolan:believe that you know, as we're sort of in this age of AI,
Kristen Nolan:right? Everyone can put together a pitch, and everyone can say,
Kristen Nolan:"This is who I am. I truly believe that as time goes on,
Kristen Nolan:the relationships and the connections that we build are
Kristen Nolan:going to be what differentiates, you know, one guest from another
Kristen Nolan:guest. Because I would assume that you, as a host, know other
Kristen Nolan:hosts, right? And so, if if I'm coming on your podcast and I am
Kristen Nolan:like a stellar guest and I'm doing all the right things, and
Kristen Nolan:I'm building that relationship with you. At a certain point,
Kristen Nolan:you're going to go. You know what? One of your friends is
Kristen Nolan:going to come to you that's a podcast host and say, "Hey, I'm
Kristen Nolan:really looking for guests. And you're going to say, "You know
Kristen Nolan:what? I know Kristen. Let me introduce you. Or I know
Kristen Nolan:Interview Valet. They have you know a whole a whole bunch of of
Kristen Nolan:clients. Let me introduce you. And so that continues to open
Kristen Nolan:doors, so I truly believe that people need to show up with that
Kristen Nolan:mindset of how do I serve and how do I connect.
Janice Porter:Beautiful. I think that just happened to me
Janice Porter:actually the other day. Somebody reached out and I sent them four
Janice Porter:people that I thought were a great fit for them from my that
Janice Porter:had been on my podcast, and I've sent out the the virtual
Janice Porter:introductions, and so far three out of four of them have
Janice Porter:responded to me and said thanks for the introduction. You know,
Janice Porter:I'm going to be talking to this person, you know, next week, and
Janice Porter:I love that. I love being able to make those connections. The
Janice Porter:other thing, I don't know how many people do this, but I have
Janice Porter:made a point of building relationship with. I think it's
Janice Porter:maybe three. I can count three companies like yours that send
Janice Porter:me people, introduce me to people to be on my podcast, and
Janice Porter:the more I feel I get to know you guys, the easier it is to
Janice Porter:send me the right people, right? And go ahead. I don't know how
Janice Porter:many people do that, but
Kristen Nolan:yeah, I was gonna say 100% I think when you have
Kristen Nolan:that relationship, people want to do more for you, right? So if
Kristen Nolan:you have a need and you're like, "Hey, I'm looking for guests.
Kristen Nolan:This is what I'm looking for, and we have that established
Kristen Nolan:relationship. People are going to go above and beyond just
Kristen Nolan:naturally and organically because they want to help you.
Kristen Nolan:Right? You're not you're not just someone emailing them.
Kristen Nolan:You're a friend. You're a you know colleague, and so I think
Kristen Nolan:that as we continue to build upon those relationships, it
Kristen Nolan:makes it easier because we learn. Who you are and what
Kristen Nolan:you're looking for, and so it's no longer about here are some
Kristen Nolan:generic potential guests. It's I know exactly who you are, what
Kristen Nolan:your personality is, and what you're looking for, so I can
Kristen Nolan:make sure that I'm sending you the right people.
Janice Porter:So I don't know if you if you can think of this
Janice Porter:off the top of your head, but is there a moment where you saw a
Janice Porter:guest completely transform the way they approached an interview
Janice Porter:and what shifted for them?
Kristen Nolan:Yeah, I think I think a lot of times people look
Kristen Nolan:at podcast guesting as an opportunity to show up and sell
Kristen Nolan:something. Yeah, and so I can think of you know I had a
Kristen Nolan:previous client and they came to me and they were like, "I want
Kristen Nolan:to know the topic. I want the questions. And the first couple
Kristen Nolan:of interviews, they showed up, and it felt very scripted. I
Kristen Nolan:would listen, and I would sort of cringe a little bit because
Kristen Nolan:I'm like, "Ooh, you know, like you're not really connecting.
Kristen Nolan:And so once I was able to listen and sort of better understand
Kristen Nolan:what their style was, I was able to coach them in, you know, this
Kristen Nolan:is how you connect. This is this is the audience. This, and so
Kristen Nolan:you can see just like a shift, and it wasn't like a bold, like
Kristen Nolan:quick shift, but it helped them shift their mindset from I'm
Kristen Nolan:showing up to sell something to I'm showing up to provide value.
Kristen Nolan:And once they were able to do that, it was like something just
Kristen Nolan:clicked, and it went from being nervous and like needing what I
Kristen Nolan:call the training wheels of like the topics and the questions to
Kristen Nolan:them going. You know what? I got this. I'm gonna go have a
Kristen Nolan:conversation because I feel confident in who I am. So
Kristen Nolan:there's also this. You know, I remember when Tom asked me to be
Kristen Nolan:a guest on behalf of Interview Ballet. Literally on the call,
Kristen Nolan:my first question was, "Who wants to listen to me? And I
Kristen Nolan:think we've all maybe had that like imposter syndrome, or like
Kristen Nolan:you know, am I being confident enough? And and it's like you
Kristen Nolan:you show up and you do it, and then it becomes almost that
Kristen Nolan:second nature to you because you see the value that you're
Kristen Nolan:bringing.
Janice Porter:So, just for the audience, Tom is Tom Schwab, who
Janice Porter:is the owner of Interview Valet, and who is your boss, right? So,
Janice Porter:I think that was completely flattering that he would ask you
Janice Porter:to be on your his podcast, and and secondly, I'm guessing that
Janice Porter:maybe he was nurturing you in your role and building you up. I
Janice Porter:don't know when. Yeah.
Kristen Nolan:So he he actually his mini book that he's
Kristen Nolan:published is it's called From Soloist to Choir, and the idea
Kristen Nolan:is that you know when you have one person guesting on behalf of
Kristen Nolan:a company, you are you are the soloist, and so it was me and I
Kristen Nolan:think three or four others within the company that he said,
Kristen Nolan:you know, I can do this all day long, but you each have your own
Kristen Nolan:expertise and your own value that you bring, and so rather
Kristen Nolan:than it being a soloist, he said, you know, I have all these
Kristen Nolan:people, and so we're we're the choir, if you will,
Janice Porter:but I think you've also done some solo
Janice Porter:episodes, haven't you? Now,
Kristen Nolan:yeah. Well, no, I haven't personally, but we have
Kristen Nolan:an internal podcast, so I've I did that first, and then you
Kristen Nolan:know I'm I'm out talking to other hosts outside of our
Kristen Nolan:internal podcast.
Janice Porter:So just to clarify, with your role, you're
Janice Porter:not someone who's sending out the the invitations to people
Janice Porter:because that's like Diana, who I've worked with before, and
Janice Porter:other people who I can't remember off the top of my head.
Janice Porter:But is Diana still there? Yeah. Okay. So like she'll send me an
Janice Porter:intro, and if I say, and it might be a new client to
Janice Porter:interview valet, I'm guessing, and then so they work with you
Janice Porter:or someone in your position after they get the gig or before
Janice Porter:they get. I don't know, but that's not you're not doing the
Janice Porter:the out the outreach.
Kristen Nolan:No, I'm I'm doing the the client facing. So you
Kristen Nolan:know, I'm the one that's coaching the clients. I'm going
Kristen Nolan:through and saying if a show is a good fit or a bad fit based
Kristen Nolan:upon you know what we had discussed through their
Kristen Nolan:onboarding. So yeah, but
Janice Porter:wait, wait, wait, wait. If you're going through
Janice Porter:what is a good fit and a bad fit, but they've already is that
Janice Porter:before someone like Diana sends out the okay yes okay yes.
Kristen Nolan:So we have internally what I would call
Kristen Nolan:like a triple layer approach to pull back the curtain a little
Kristen Nolan:bit. So I have a prospecting team that sends me the prospect.
Kristen Nolan:I know my client because I've built the relationship with
Kristen Nolan:them. I say yes or no. If I say yes, it's a good fit. Then it
Kristen Nolan:goes to the podcast relationship manager that screens it, and
Kristen Nolan:then it goes to a host like you. So by the time it gets to you as
Kristen Nolan:a host,
Janice Porter:you know you
Kristen Nolan:should feel confident that we have, you
Kristen Nolan:know, gone through several people to ensure that the fit is
Kristen Nolan:there. We're not just, you know, putting together an AI pitch and
Kristen Nolan:sending it to you and saying, "Well, let's hope for the best.
Kristen Nolan:Yeah, you know, we have a, you know, a procedure that by the
Kristen Nolan:time it gets to the host, it is. So, are
Janice Porter:you are you doing business development? And then,
Janice Porter:are you finding, or do they come to you?
Kristen Nolan:They, I, Tom is our. Yeah, he's the guy. Yes. So
Kristen Nolan:they go through Tom, and then once they are ready to be
Kristen Nolan:onboarded, that's when they would get to me or one of my
Kristen Nolan:teammates. Yeah. And we really try to find people, match people
Kristen Nolan:up, right? It's it's matchmaking for us. Yeah, we want to make
Kristen Nolan:sure that the personalities align and different things like
Kristen Nolan:that. We know, you know, if there are certain things like I
Kristen Nolan:have a client, I tend to I have three kids, I tend to be on and
Kristen Nolan:offline quite a bit during the day. So if there's a client that
Kristen Nolan:you know prefers to communicate in the evenings or you know,
Kristen Nolan:maybe in spare moments on the weekends, I am I am the better
Kristen Nolan:fit for them because I want to communicate with them in a way
Kristen Nolan:that they want to be communicated with, and so you
Kristen Nolan:know we we take into account personality and communication
Kristen Nolan:style and different things like that.
Janice Porter:Okay, cool. So I don't know where this question
Janice Porter:then fits into that triple threat thing. How should a
Janice Porter:leader think about choosing which podcast to guest on if
Janice Porter:they want relationships, not just reach?
Kristen Nolan:Absolutely, I think that the core of that is:
Kristen Nolan:Does the host and the podcast align with your brand? And as an
Kristen Nolan:example, one of the questions that we ask is like, "Are you
Kristen Nolan:okay with explicit podcasts? If you, and by explicit we mean
Kristen Nolan:like you know nothing like raunchy or anything like that,
Kristen Nolan:but maybe someone you know uses a four letter word for emphasis.
Kristen Nolan:Is that something that is aligned with your brand? So I
Kristen Nolan:think you start there, and then from there you go to you know is
Kristen Nolan:the target audience aligned, and that's really you know the what
Kristen Nolan:I would consider the baseline. And then beyond that, it's like,
Kristen Nolan:is it a well-produced podcast? Would you be happy to share your
Kristen Nolan:podcast episode with you know someone important to you? Is
Kristen Nolan:this something that you would be proud of? So you know I will
Kristen Nolan:often tell clients you know as they're coming in through
Kristen Nolan:through onboarding you know once you start to guest on podcast
Kristen Nolan:people will reach out to you and some of those are legitimate and
Kristen Nolan:some of those are I'm starting a podcast and I know that you like
Kristen Nolan:to talk and it's out in left field and has nothing to do with
Kristen Nolan:what you want to talk about they're just looking for guests
Kristen Nolan:and that's probably not going to be aligned with your brand, and
Kristen Nolan:it's not going to look good for the brand. So it's really
Kristen Nolan:critical that when you're agreeing to be a guest, that it
Kristen Nolan:is a good representation of who you are and what your company
Kristen Nolan:stands for.
Janice Porter:Yeah, I think it works both ways, right? And
Janice Porter:that's why I do prefer to have an intro call with somebody
Janice Porter:before I say yes, usually I've made up my mind, you know,
Janice Porter:pretty quickly. But I just want to hear some some things from
Janice Porter:from the person and get a sense. I like to make that connection
Janice Porter:before we go live.
Kristen Nolan:Absolutely, and you know, I've had clients in
Kristen Nolan:the past say, "I don't want to do any pre-calls, and I will
Kristen Nolan:tell you, those clients are not the ones that I feel like have
Kristen Nolan:the success. They'll be like, I'm too busy, and that to me is
Kristen Nolan:a red flag because I look at a pre-call as like studying for a
Kristen Nolan:test. Right, you want to connect on a deeper level and have
Kristen Nolan:something to talk about rather than just hopping on and diving
Kristen Nolan:right into the conversation. Had we not had the pre-call, I
Kristen Nolan:probably wouldn't be as relaxed and as comfortable in the
Kristen Nolan:conversation as I am right now, because I would be sort of
Kristen Nolan:feeling you out, getting to know you, whereas I feel like we're
Kristen Nolan:old friends. Yeah, no,
Janice Porter:I like that, and and that's important to me. I've
Janice Porter:been on a few podcasts as a guest, and I love guesting on
Janice Porter:podcasts too. But where they've sent me a form and ask me all
Janice Porter:these questions, so I'm doing the work for them by, and then
Janice Porter:they just reiterate these questions to me. I'm like,
Janice Porter:really, you know, and we've not had any kind of you know pre
Janice Porter:call, and I feel that that just doesn't feel right. Now I I have
Janice Porter:had a guy. Sorry, I you were going to say something. Go
Janice Porter:ahead.
Kristen Nolan:Oh, I was just going to say that in those
Kristen Nolan:cases, like the forms, um, it's also very interesting, right? So
Kristen Nolan:if you fill out the form and then you don't meet with the
Kristen Nolan:host to record for a month later, a lot of times you don't
Kristen Nolan:remember what you put in that form.
Janice Porter:Exactly. I
Kristen Nolan:made this mistake myself. There was one podcast,
Kristen Nolan:and it said, "You know, give me three questions. Yeah, and I
Kristen Nolan:just gave three questions, thinking, "Okay, well, these
Kristen Nolan:will be like in their back pocket if the conversation, you
Kristen Nolan:know, goes quiet. Well, the entire interview was around
Kristen Nolan:those three questions, and I remember thinking, "I really
Kristen Nolan:wish I had those three questions. What I started doing
Kristen Nolan:is, any time that there's a form or there's something that I
Kristen Nolan:supply to the host on behalf of the client, I put it in their
Kristen Nolan:dashboard, so they always have the opportunity to go back and
Kristen Nolan:and and reference that. So they again show up, you know, ready
Kristen Nolan:to go and understanding. Hey, this is what the conversation is
Kristen Nolan:going to be about. I
Janice Porter:think that's so cheeky for the host to say,
Janice Porter:"Give me three questions. You know that you do that work.
Kristen Nolan:Yeah,
Janice Porter:I'll come the best and do the best job I can.
Janice Porter:I'll even do it blind. I mean, I did a podcast guesting
Janice Porter:yesterday, and I had two guys. I didn't expect it was going to be
Janice Porter:two guys that were running the podcast, and they we didn't have
Janice Porter:a preamble. But he'd been on my podcast. One of them had been on
Janice Porter:my podcast already, and so I felt comfortable with him. So
Janice Porter:we're just having a conversation, and there were
Janice Porter:three of us. And they said we have a rule about interrupting.
Janice Porter:You can interrupt, you know, if something comes to mind, and it
Janice Porter:was fun, and it was great. But that doesn't happen all the
Janice Porter:time, and it's like when people aren't. I believe. I mean, I I
Janice Porter:watched a podcast not long ago that somebody I knew was
Janice Porter:guesting on, or they were going to be on my podcast, and the
Janice Porter:person running the podcast was so uncomfortable, you could just
Janice Porter:feel it because they're not they're they're doing a podcast
Janice Porter:they think they should perhaps, and they've got these questions
Janice Porter:and they're very rigid with it. It was painful, you know. Yeah,
Kristen Nolan:I will tell you. I did a podcast and I I love the
Kristen Nolan:podcast, so I'm not knocking this podcast or the host, but I
Kristen Nolan:got all the questions beforehand, and there were like
Kristen Nolan:25 questions. It was earlier on in my guesting, my guesting
Kristen Nolan:career, if you will, and so it helped me feel comfortable in
Kristen Nolan:the moment. That's it worked for me, but I can remember being
Kristen Nolan:about 15 minutes into the into the interview, and we're on
Kristen Nolan:question seven, and so I'm thinking, like, I have a, I
Kristen Nolan:have, you know, I have something after the call. Got to pick
Janice Porter:up my kids, yeah, yeah.
Kristen Nolan:And I'm like, we're never getting through all
Kristen Nolan:of these questions, yeah. And so then in my mind, I'm like trying
Kristen Nolan:to stay three steps ahead because that's just my
Kristen Nolan:personality. And so instead of me being like more relaxed and
Kristen Nolan:you know, in the conversation, I'm thinking we got to get
Kristen Nolan:moving. I got to make my answers shorter. I've got to do
Kristen Nolan:whatever. Where you know, it it changes the dynamic a little bit
Kristen Nolan:when you're when you're expecting those. And I didn't
Kristen Nolan:put them together. The hosted, so you know, I I wasn't doing
Kristen Nolan:the work necessarily. I think there is a time and a place for
Kristen Nolan:those, like certain people need that, but I, I will stand on, I
Kristen Nolan:will die on the hill of like just a casual conversation is is
Kristen Nolan:far better than anything else.
Janice Porter:Yeah, I agree. You have to have a a thread, I
Janice Porter:think, running through it and so on to make it worthwhile, and
Janice Porter:have some value that that person wants to share, and you want to
Janice Porter:make sure they get it or promote their book or whatever. I mean,
Janice Porter:I don't mind doing that. I don't, but I want something, you
Janice Porter:know, to to feel right. That's all. Yes, and sometimes I
Janice Porter:haven't read their book, and definitely I haven't listened to
Janice Porter:them on five other podcasts because I don't want to be
Janice Porter:influenced by that.
Kristen Nolan:Yep, I actually love that. I um I almost feel
Kristen Nolan:like you know if I if I could have the opportunity to just
Kristen Nolan:introduce two people that I'm like you know what they would
Kristen Nolan:have a great conversation and they don't know anything about
Kristen Nolan:each other right. I I don't know if you've seen those like
Kristen Nolan:stranger photo sessions where like people stand back to back
Kristen Nolan:and then you know it's like a couple sort of thing, but you
Kristen Nolan:know just something where you say and and I we I think we
Kristen Nolan:briefly talked about this. There was um there was a host on a
Kristen Nolan:podcast that I was on, and he said, "Listen, you know I we
Kristen Nolan:record the podcast, but I also do these sessions where I have
Kristen Nolan:two or three people, and I don't tell them anything about each
Kristen Nolan:other until they show up. So they can't do you know they
Kristen Nolan:can't do research. They can't show up with any preconceived
Kristen Nolan:notions. They just show up and they have a conversation. And
Kristen Nolan:I'm like, that's a really cool concept because I think that you
Kristen Nolan:know, like he obviously has their trust that they're going
Kristen Nolan:to say, "I'm going to you know have an hour or whatever on my
Kristen Nolan:calendar, but it also allows people to just casually like
Kristen Nolan:you. You don't get nerves about it because you're like I don't
Kristen Nolan:you know I don't know if this is like someone super important
Kristen Nolan:that I'm talking to or whatever, but you just show up as your
Kristen Nolan:authentic self, and I think that's really where you know the
Kristen Nolan:sweet spot is for people is just being who you are and being in a
Kristen Nolan:room full of people that you know you can you can talk to and
Kristen Nolan:and be who you are.
Janice Porter:Yeah, I'm going to ask you a question that I ask
Janice Porter:a lot of guests, but not all of them. Just depends on the mood
Janice Porter:I'm in, I think. But I'm curious to ask you this question. My
Janice Porter:favorite word, curiosity, and it's a two-part question. And
Janice Porter:the first part is: Do you think curiosity is innate or learned?
Janice Porter:And then the second part is: What are you most curious about
Janice Porter:today?
Kristen Nolan:Okay, so I think it's a learned skill. I don't
Kristen Nolan:think that a lot of people would come and say, you know what? I
Kristen Nolan:wake up every day and. I am curious, and I'm really great
Kristen Nolan:with people, right? Like we all have something I believe that is
Kristen Nolan:like a God-given talent of ours, and so I do think that for some
Kristen Nolan:people it is it is innate, and I think for some people it's
Kristen Nolan:learned. I think a majority of people it's more learned than
Kristen Nolan:just sort of natural to them, and I think let me
Janice Porter:just before you go to the second part. Then let
Janice Porter:me ask you this: You have three children. Are they all curious?
Kristen Nolan:They they are, but in different ways. So I I
Kristen Nolan:will often have this conversation with my husband.
Kristen Nolan:Actually, going off on a personal tangent, I believe that
Kristen Nolan:you know, like I don't parent all three of my children exactly
Kristen Nolan:the same, right? Each of them needs something very different.
Kristen Nolan:They're very different personalities, and so I would
Kristen Nolan:say that my youngest is is a lot more curious, and maybe that's
Kristen Nolan:her age than you know. I have an 11 year old and a 13 year old
Kristen Nolan:who think they know everything, so they're far less curious than
Kristen Nolan:my five year olds. But I think you know we all we all have a
Kristen Nolan:curiosity maybe at different levels.
Janice Porter:Okay. See, I'm so curious. I had to go there.
Janice Porter:Okay. Yeah. All right. And what are you most curious about
Janice Porter:today?
Kristen Nolan:I am most curious about, and I think the thing
Kristen Nolan:that I'm I'm wanting to learn more about, I think is is I want
Kristen Nolan:to learn more about AI. I think a lot of times we use AI as a
Kristen Nolan:tool to you know take care of a task or you know change this
Kristen Nolan:email for me. And I think I approach AI in more of a
Kristen Nolan:curiosity around strategy. That's something that I really
Kristen Nolan:get excited about is like strategy, and then how do I how
Kristen Nolan:do I bring that strategy into my day to day life so that it can
Kristen Nolan:help me, you know, be more authentic and build more with
Kristen Nolan:people in terms of relationships and connection. And so I think
Kristen Nolan:that's what I'm most curious about from a professional
Kristen Nolan:standpoint. So it's kind of
Janice Porter:a oxymoron, really, what you just said.
Janice Porter:Learn more about AI so I can be more authentic, right? Because
Janice Porter:we're we're always fighting that, and that's one thing I
Janice Porter:wanted to share from what you just said. And secondly, we'll
Janice Porter:have to have a conversation about AI and strategy someday
Janice Porter:because we can learn from each other where we're both at.
Janice Porter:Perhaps I'm happy to to do that and share what I know. And
Janice Porter:second, and lastly, if someone is looking at guesting on a
Janice Porter:podcast for the first time, what would be the top three things
Janice Porter:that you would tell them?
Kristen Nolan:So the the the very first thing that I would I
Kristen Nolan:would tell them is get really clear on who you are, who is
Kristen Nolan:your audience, and what do you what do you want the
Kristen Nolan:conversation to be about? Right, we don't want this like I'm just
Kristen Nolan:going on podcast to feed my ego. We want it to be about what
Kristen Nolan:value do I bring? So that's number one. Number two, I think
Kristen Nolan:it's really getting clear on how do you want your brand to be
Kristen Nolan:represented, right? So we're not just going on any podcast that
Kristen Nolan:will invite you. We want to be selective, and we also want to,
Kristen Nolan:on the flip side of that, be someone that a host wants to.
Janice Porter:Sorry,
Kristen Nolan:and so is that
Janice Porter:again because I just dropped something.
Kristen Nolan:Oh, sorry. Okay, let me start over. Okay,
Janice Porter:apologize.
Kristen Nolan:Oh no, you're okay. So the second thing I
Kristen Nolan:would say is to ensure that the podcast that you're going on is
Kristen Nolan:going to align with your brand, right? We don't want to just go
Kristen Nolan:on any old podcast. Yeah, we want it to be something that is
Kristen Nolan:aligned with our brand and who we are as a person and as a
Kristen Nolan:business. And then I think the third thing would be to go in
Kristen Nolan:with curiosity, right? As we talked about before, I think
Kristen Nolan:being curious, asking the question at the beginning, and
Kristen Nolan:saying, you know, who is your audience and how can I bring
Kristen Nolan:value? If you don't already know that, if you haven't done their
Kristen Nolan:research. You know who is your audience? How can I bring them
Kristen Nolan:the most value so that I'm coming and I'm starting out from
Kristen Nolan:a mindset of you know what value can I bring versus what can I
Kristen Nolan:get out of this? Because if we're out there and we're having
Kristen Nolan:those conversations of how do we provide value, how do we
Kristen Nolan:connect, the conversation is vastly different than how do I
Kristen Nolan:sell my product or service? For
Janice Porter:sure. Do you then encourage or ask your your
Janice Porter:clients to do their homework and listen to a couple episodes of
Janice Porter:that person's podcast? Because I've gotten fussier now in my
Janice Porter:old age, and I and I do ask my guests in that pre-call, you
Janice Porter:know, I'm going to ask you three things. One, I would love you to
Janice Porter:listen to one or two episodes of my podcast. I'll even, if you
Janice Porter:want, in some cases, I'll say I think you should listen to this
Janice Porter:episode, or they'll mention somebody, and I'll say I'd love
Janice Porter:to send you the link to this episode. You might enjoy it, you
Janice Porter:know, something like that, and then. And I would love you to
Janice Porter:leave a review for me as if you liked what you heard. And third,
Janice Porter:when I send you the assets, I want you to share them. And
Janice Porter:sometimes I don't hear anything from the people.
Kristen Nolan:Yep. And I think you'll, as you sort of like
Kristen Nolan:evaluate and you think about that, right? The guests that
Kristen Nolan:show up and they're prepared and they they do all the things that
Kristen Nolan:you're like. Hey, this is this is my minimum ask, right? The
Kristen Nolan:guests that that execute those things are probably the guests
Kristen Nolan:that you have much better conversations with. You build
Kristen Nolan:those relationships with, and so that's why it's really like the
Kristen Nolan:bare minimum you should do is exactly what you've asked,
Kristen Nolan:right? Do your research. Do the promotion after after it ends.
Kristen Nolan:And if you like the podcast, do a rate and review. I will tell
Kristen Nolan:you, I get well. I have in the past. I had a a new client that
Kristen Nolan:came in, and he said, "I don't want to be on any podcasts that
Kristen Nolan:don't have 100 rate and reviews. And as we're talking about that,
Kristen Nolan:I'm like, that is like a needle in a haystack. If that's like
Kristen Nolan:your, if that's your like one thing that you're searching for,
Kristen Nolan:I don't leave a ton of reviews myself because I, you know, it's
Kristen Nolan:not like it's Amazon, right? Where when I go to Amazon, the
Kristen Nolan:reviews are it, and so that's something that I need to be
Kristen Nolan:better about doing is is more of the of the rate and reviews. So
Kristen Nolan:you know I appreciate that conversation.
Janice Porter:Okay, perfect. This has been delightful, as I
Janice Porter:knew it would be. Thank you for being an amazing guest, Kristen,
Janice Porter:and for my audience, I think that it's, I think that
Janice Porter:Kristen's perspective is such a good reminder that visibility
Janice Porter:without connection doesn't get us very far. Whether you're the
Janice Porter:one guesting or the one hosting, the relationship is always the
Janice Porter:real win. So thanks for spending the time with us, and I hope
Janice Porter:today's conversation gave you a fresh way to think about the
Janice Porter:conversations that you are already having. And remember to
Janice Porter:stay connected and be remembered.
Unknown:So.

