00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, Expectations & Agreement, Part 2

04:36 – The ‘break out’ and ‘break in’ process of acquiring and retaining patients and clients

07:58 – The importance of alignment and setting expectations and agreements with your patients

11:01 – Problem, Goal, Path, Plan

14:43 – The Three Patient Goals

17:15 – Breaking In

21:17 – How transparent expectations and honest agreements make a practice truly remarkable

25:26 – Revisiting expectations and agreements with difficult patients

27:21 – Dr. Pete and Dr. Stephen encourage listeners to reach out, leave a review and provide feedback on the show

EPISODE QUOTES

“We’re in the relationships business. All business is relationships. We’re in the relationships business and we all want the same thing. We all want successful, productive, long-term relationships.” (03:19)

“If you get the ‘break out’ right and the ‘break in’ right, you avoid the ‘break up.’” (04:48)

“And the immediate goal usually sounds something like this, ‘I want to get rid of something.’ The short term goal is, ‘I want to get back to something I have to do’ like work. And the long-term goal is, ‘I’d love to get back to something I love to do.’” (14:48)

“Because there’s expectations, because there’s agreements, you have the ability to have a remarkable practice as part of a remarkable life and not instead of one. It doesn’t happen by accident. It happens on purpose.” (21:15)

“The adjustment itself is not the process. The adjustment starts the process. Your body does all the work between the adjustments.” (24:08)

LINKS MENTIONED

Dr. Stephen’s LinkedIn

Dr. Pete’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

034 - Expectations and Agreements: Part 2 - PATIENTS

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