00:49 – Introducing today’s topic, Leadership
01:08 – Dr. Stephen and Dr. Pete summarize the topics of earlier episodes on leadership
02:47 – The importance of having clarity
03:57 – Why people leave chiropractic care
05:03 – Why retention starts at conversion
07:13 – The value economy
12:37 – The ultimate Win-Win-Win
14:15 – The Scorecard
16:01 – The importance of focus
17:18 – Five Key Performance Indicators
21:43 – Why implementation is everything
EPISODE QUOTES
“Your retention is a reflection of your clarity.” (01:02)
“People leave chiropractic care because they lack clarity around the value of staying under regular chiropractic care.” (03:57)
“It cost four times more money to gain a new client than it does to retain a current client.” (05:50)
“Retention is the ultimate ‘win-win-win.’” (12:37)
“Losing patients is off-purpose.” (13:32)
LINKS MENTIONED