Leadership isn't tested when everything is going well. It’s revealed when the team, culture, or vision begins to drift. Dr. Lona and Dr. Andrew Alekna explore why hiring the right people starts long before an interview and why practices with strong cultures consistently attract, develop, and retain stronger team members. Through candid stories of hiring mistakes, difficult leadership lessons, and hard conversations, they explain that protecting a practice's mission, vision, and core values is ultimately the responsibility of the doctor. Rather than viewing hiring as a staffing problem, this episode reframes it as a leadership discipline where clear expectations, intentional culture, and consistent accountability create a team capable of supporting long-term practice growth.
Key Highlights
01:13 – Why hiring challenges often reveal leadership opportunities rather than staffing problems.
04:14 – The overlooked responsibility every practice owner has in shaping culture before making the next hire.
05:35 – Why core values become the filter for every hiring and leadership decision.
07:24 – The interview answer that immediately revealed someone wasn't the right fit.
10:40 – What happened when one difficult conversation allowed the right outcome for everyone involved.
13:12 – The leadership lesson that only became clear after the wrong person left the team.
17:29 – Why addressing small shifts in culture early prevents much bigger problems later.
18:13 – The difference between supporting team members through life and allowing personal challenges to shape the practice environment.
21:27 – Why defining the role before posting the job dramatically improves hiring decisions.
23:00 – The practical hiring process that helps identify the right person before extending an offer.
26:50 - Technology should make running a chiropractic practice easier, not more complicated. Dr. Bobby sits down with Sam Ogutucu from Success Partner Medic Cloud to explore how specialized IT support and in-house digital X-ray solutions help practices improve efficiency, enhance the patient experience, protect retention, and create stronger long-term profitability.
Resources Mentioned
For more information about Medic Cloud please visit: https://mediccloud.com.au
To schedule a Strategy Session with Dr Lona: https://go.oncehub.com/DrLonaBuildPodcast
To schedule a Strategy Session with Dr Bobby: https://go.oncehub.com/DrBobbyBuildPodcast
Learn more about the Remarkable CEO Podcast: https://theremarkablepractice.com/podcast