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If 90% of your problems are people issues, then 90% of your solutions are found on your accountability chart. Solving the downstream people problems requires going upstream to identify the cause. In this episode we identify the four critical questions every CEO needs to ask to solve the people puzzle!
00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, Solving People Problems
04:39 – Dr. Pete and Dr. Stephen list the four critical questions every CEO needs to ask to solve the people puzzle
11:16 – Dr. Pete and Dr. Stephen talk about the importance of energy and identifying the right role for the right person
16:41 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers
23:47 – Dr. Pete and Dr. Stephen provide the audience with a free Accountability Chart
30:42 – Dr. Pete and Dr. Stephen identify why training is the best return on investment for your business
EPISODE QUOTES
“Listen to how it flows. Do I have the right person in the right role doing the right work the right way?” (05:03)
“Ultimately that fourth domain that we had to add was team building. So, now it’s attraction, conversion, retention and team building.” (06:33)
“A position of strength is, to me, characterized by three things: purpose, passion and proficiency.” (14:11)
“The CEO’s job is to make sure we have the right person in the right role.” (20:29) (Dr. Stephen)
“Competency is onboarding. Mastery is ongoing. So, our goal isn’t to say someone’s a master. Our goal is to create competency.” (27:32)
“The best return on investment of your time, of your energy, of your focus and of your money is training and equipping your team. Marketing is a distant second.” (30:42)
LINKS MENTIONED
Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business
