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What is your relationship with your patients and clients? How are you handling difficult patients who fail to meet expectations? What does it mean to break out and breaking in when running your practice? Dr. Pete and Dr. Stephen continue their discussion regarding the importance of establishing expectations and agreements in order to develop successful, productive, long-term relationships. Specifically, they speak to how critically important this is when establishing relationships with your patients and clients. They talk about the empathetic connection and the importance of establishing trust among your patients. They expound on the four agreements and the value of providing recommendations and a plan to reach mutually beneficial goals. Finally, they break down the three goals that every patient is seeking and strategies for revisiting expectations and agreements with difficult patients and clients.
00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, Expectations & Agreement, Part 2
04:36 – The ‘break out’ and ‘break in’ process of acquiring and retaining patients and clients
07:58 – The importance of alignment and setting expectations and agreements with your patients
11:01 – Problem, Goal, Path, Plan
14:43 – The Three Patient Goals
17:15 – Breaking In
21:17 – How transparent expectations and honest agreements make a practice truly remarkable
25:26 – Revisiting expectations and agreements with difficult patients
27:21 – Dr. Pete and Dr. Stephen encourage listeners to reach out, leave a review and provide feedback on the show
EPISODE QUOTES
“We’re in the relationships business. All business is relationships. We’re in the relationships business and we all want the same thing. We all want successful, productive, long-term relationships.” (03:19)
“If you get the ‘break out’ right and the ‘break in’ right, you avoid the ‘break up.’” (04:48)
“And the immediate goal usually sounds something like this, ‘I want to get rid of something.’ The short term goal is, ‘I want to get back to something I have to do’ like work. And the long-term goal is, ‘I’d love to get back to something I love to do.’” (14:48)
“Because there’s expectations, because there’s agreements, you have the ability to have a remarkable practice as part of a remarkable life and not instead of one. It doesn’t happen by accident. It happens on purpose.” (21:15)
“The adjustment itself is not the process. The adjustment starts the process. Your body does all the work between the adjustments.” (24:08)
LINKS MENTIONED
Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business
